Features
Note: Should you select a mix of different products all carriage prices will apply and totalled together.
We recognise that time is of the essence when it comes to your projects, so we offer a next working day delivery service as standard on the majority of our products*
Order by 3pm for next working day delivery (Excludes Weekends and Public Holidays)
If an order is placed on the weekend, we will dispatch on Monday for delivery to you on Tuesday if in mainland UK. If an order is placed on a Friday it will be with you on Monday.
All of our carriers deliver up to 6.30pm each working day, unfortunately we can’t set a timed delivery for you, nor can we contact the delivery drivers.
Deliveries are free over £100 excluding VAT.** We use DHL and Royal Mail as our couriers. Once an order is placed, DHL/RM will contact you (If an email and mobile phone number are supplied).
*Please check the individual product page on estimated delivery times.
**This does not include items shipped direct from manufacturer.
Damages & Discrepancies: Please check all orders immediately upon delivery. All claims for damaged or missing goods must be reported within 48 hours of delivery. In the case of incorrect goods these shall be checked against our real time stock system to ascertain the necessary information, and we shall contact you immediately to arrange either collection or delivery of replacement goods.
Shipped Direct from Manufacturer: Items shipped direct from manufacturer may incur additional charges which will be calculated at checkout. We cannot guarantee the estimated delivery timeframe displayed. If any item is needed urgently, please contact us and we will contact the manufacturer to confirm the delivery timeframe. Direct from manufacturer shipping rates are as displayed below and will be included in the total shipping cost displayed at checkout.
| Manufacturer | Direct Shipping Charge |
|---|---|
| JCC |
Under £265(excl. VAT) - £11.95 £265(excl. VAT) + - Free |
| Navigator |
Flat Rate - £9.95 |
| Proofvision Bathroom TVs |
Free |
Remote areas: Scottish Highlands, Northern Ireland, Channel Islands and UK Islands such as Isle of Man might be subject to an additional delivery charge depending on the size of the order. If this is the case we will contact you.
These locations will also have a 48 hour delivery service due to distance.
Couriers can deliver up to 8pm but you will have received a timed delivery notification prior to this.
Free delivery does not apply to some products that are required to be delivered by pallet to avoid damage. The cost of this is £100 excluding VAT per pallet. Please note that although every effort is made to try and guarantee a next day delivery for orders shipped by pallet. Sometimes it is a two to three day service.
Free delivery also does not apply to some products over 1.19 metre in length. This is due to the additional costs of shipping products of this size. The cost of this is £25 ex VAT per bundle, with the number of lengths per bundle varying by product. Please note that although every effort is made to try and guarantee a next day delivery for orders for lengths, sometimes it is a two to three day service.
Please note that orders with products over 1.19 metre or requiring a pallet are not sent on DHL. These orders are currently seeing delivery times of 2-3 days.
Order Confirmation
This will be automatically sent to you straight after placing your order, if you don't receive please check your junk inbox to see if it has gone in there. This confirmation also contains a downloadable VAT invoice on.
Delivery Updates
These will be provided via email from us upon despatch and then with tracking details - our couriers will provide timed deliveries so you can arrange to be in within the delivery window without having to wait in all day.
Delivery Carrier
Deliveries will be by Royal Mail, DHL or DPD.
Out of Stock Items
If an item you require is Out of Stock on our website, please feel free to contact our sales team and they will be able to provide an expected in stock date.
Deliveries on Requested Days
If you have a particular day you require delivery please write it on the order notes at checkout and our friendly team will arrange & confirm for you.
Aborted Deliveries
If you or the intended recipient are not available when the delivery is attempted a delivery card will be put through your letterbox, or the courier will send a text. Please follow the instructions to rearrange delivery.
Late Deliveries
While we strive to maintain the highest possible standards, there may be occasional circumstances beyond our control that can affect the delivery timeline.
Planning Ahead
Please do not schedule or start any installation work until after you have received your order and checked all goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings if needed. We cannot be held liable for third party delays.
We will make every effort to deliver goods on the date or within the dates quoted, however, such dates are a guideline only and Thomas Electrical Distributors shall not be held liable in any way due to delayed deliveries that are out of our control.
At Thomas Electrical Distributors we are extremely confident in the standard and quality of the products that we offer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and in a resalable condition. You’ll also need the receipt or proof of purchase.
To start a return please contact us at orders@thomased.co.uk
If your return is accepted, we’ll advise on how and where to send your package.
Any returns sent without prior authorisation will not be accepted or refunded.
There are certain situations where only partial refunds are granted, or we won't be able to provide a refund (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Certain types of items cannot be returned, such as special orders and some items shipped directly from manufacturer.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
